Important Note: By using the ck8 platform, you agree to this Privacy Policy. Please read it carefully before registering an account or using any of our services.
1. Personal Information We Collect
As a trusted online entertainment platform in Malaysia, CK8 collects your personal information only for legitimate and necessary purposes. We understand that privacy is more than just words — it is the trust you place in us, and we do not take this responsibility lightly.
1.1 Information You Provide Directly
When you register an account, make a deposit, submit a withdrawal request, or contact our customer support, you provide information such as:
- Full name as shown on your official identification document.
- Date of birth for age verification purposes (18 years and above).
- Active email address and mobile phone number.
- Current residential address including postcode and state.
- Bank account or digital wallet details you registered for deposit and withdrawal purposes.
- Identity verification documents such as a copy of your MyKad or passport during the KYC process.
- History of your communications with the ck8 customer support team.
1.2 Information Collected Automatically
In addition to information you provide directly, the ck8 system also automatically collects technical information when you use our platform, including:
- IP address and associated location information.
- Device type, operating system, and web browser version in use.
- History of your gaming and betting activity on the ck8 platform.
- Login session information including time, date, and duration.
- Interaction data with the platform interface, such as buttons clicked and pages visited.
- Cookie and other tracking technology information as further described in Section 5.
ck8 does not collect sensitive data such as your health information, religious beliefs, or political views. We only collect what is strictly necessary to provide a safe and responsible service.
2. How We Use Your Personal Data
Every piece of information we collect is used for a specific and legitimate purpose. CK8 never uses your data for purposes unrelated to the provision of our platform services.
2.1 Platform Operations Purpose
- Creating and managing your member account on the ck8 platform.
- Processing deposits, withdrawals, and all other financial transactions.
- Verifying your identity through the KYC process to meet legal compliance requirements.
- Providing effective and responsive customer support.
- Sending important notifications related to your account, transactions, and security.
2.2 Security and Compliance Purpose
- Detecting and preventing fraud, money laundering, and suspicious activity.
- Complying with legal requirements, licensing regulations, and regulatory directives.
- Protecting the integrity of the platform and the security of all ck8 users.
- Investigating and resolving any complaints or disputes raised by members.
2.3 Service Improvement Purpose
- Analysing usage patterns to improve the user experience on the ck8 platform.
- Developing new features more relevant to the needs of Malaysia members.
- Sending promotional offers and bonuses tailored to your activity, subject to your consent.
3. Sharing Information with Third Parties
Ck8 understands how sensitive your personal information is. We do not share, sell, or disclose your data to external parties except in the following limited and controlled circumstances:
Payment Processors
Required information is shared with licensed and trusted payment processors such as FPX and digital wallet providers to enable secure financial transactions.
Legal Authority
Ck8 will disclose information when required by law, court order, or lawful directive from a competent enforcement agency.
Technical Service Providers
Technology companies that assist in operating the ck8 platform, such as cloud service providers, analytics and cybersecurity providers, are subject to strict confidentiality agreements.
Game Content Providers
Required game data is shared with licensed game providers to ensure a smooth and fair gaming experience, without exposing your personally identifiable information.
All third parties that receive data from ck8 are bound by strict data protection agreements and are not permitted to use that information for any purpose other than those specified.
4. Data Security and Protection
Keeping your personal data secure is our highest priority CK8. We continuously invest in the latest security infrastructure to ensure your information is always protected from unauthorized access, loss, or misuse.
4.1 Technical Security Measures
- 256-bit SSL Encryption: All communications between your device and ck8 servers are encrypted using the latest TLS protocol.
- Two-Factor Authentication (2FA): An additional security layer is available and strongly recommended for all ck8 member accounts.
- Continuous Monitoring: The ck8 system is monitored 24/7 by a dedicated cybersecurity team to detect any threats or suspicious activity.
- Strict Access Controls: Only authorised ck8 staff may access member personal data, and all access is logged and regularly audited.
- Penetration Testing: ck8 conducts regular security testing to identify and patch any system vulnerabilities before they can be exploited.
4.2 Data Retention Period
Ck8 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. Generally, active account records are kept for the duration of your membership, while financial transaction records are retained for a minimum of seven (7) years in line with Malaysia's financial legal requirements. Data that is no longer needed will be securely deleted or anonymized.
5. Cookies and Tracking Technologies
Platform CK8 uses cookies and similar tracking technologies to enhance your experience, maintain login session security, and understand how members use our platform.
5.1 Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as maintaining your login session. Cannot be disabled as it directly affects platform operation.
- Performance Cookies: Collecting information on how pages are used to help us improve the performance and usability of the ck8 platform.
- Functional Cookies: Saving your personal preferences such as interface language and display settings so they do not need to be reconfigured each time you log in.
- Analytics Cookies: Used to understand aggregate user behavior, helping us make data-driven decisions about platform development.
5.2 Managing Your Cookie Preferences
You can control and manage cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and user experience of the ck8 platform. For detailed guidance on managing cookies in popular browsers, please refer to your browser's support documentation.
6. Your Privacy Rights as a ck8 Member
As a member CK8 as a registered member, you have certain rights regarding the personal data we hold about you. ck8 is committed to facilitating the exercise of these rights promptly and transparently.
| Your Rights | Description | How to Use It |
|---|---|---|
| Right of Access | You have the right to obtain a copy of the personal data we hold about you. | Contact ck8 customer support via live chat. |
| Right to Rectification | You may request a correction if your data is inaccurate or outdated. | Update via account profile settings or contact support. |
| Right to Erasure | You may request deletion of your data subject to legal obligations. | Submit a written request to the ck8 privacy team. |
| Right to Object | You may object to the processing of your data for direct marketing purposes. | Unsubscribe via notification settings or contact us. |
| Right to Restriction | You may request that ck8 restrict the processing of your data in certain circumstances. | Reach the ck8 support team with your request details. |
| Right to Portability | You have the right to receive your data in a structured, machine-readable format. | Submit a formal request to the ck8 privacy team. |
Ck8 will process any request relating to your privacy rights within 30 business days from the date the request is received. In complex cases, this period may be extended to 60 days with advance notice to you.
7. Amendments to This Privacy Policy
Ck8 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or member feedback. Any significant changes will be communicated to members via a platform notification or through their registered email.
The latest version of this Privacy Policy will always be available on this page with an updated amendment date. We encourage you to review this page periodically to stay informed on how ck8 protects your information.
8. Contact the ck8 Privacy Team
If you have any questions, concerns, or wish to exercise your privacy rights, our CK8 is ready to assist you. We are committed to providing prompt and satisfactory responses to all privacy-related enquiries.
You can reach us via the 24/7 live chat available on the ck8 platform or through our support email. Our privacy team consists of staff trained and experienced in data protection matters.
For data privacy enquiries, please visit the FAQ or contact the ck8 support team via 24/7 live chat on the platform. You may also refer to our Terms and Conditions for further information on platform usage.